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It’s not every day that a company polls their customers and is overwhelmed with positive feedback. That’s exactly what happened when Icon Systems did a recent survey of their customers to gather information on what their customers most liked about their software. The results indicated that 96.4% of customers were extremely satisfied with their Icon CMO church management software (chms). “ We like to stay in touch with our church software customers to find out what’s working and what’s not,” says Bill Gifford, president of Icon Systems, Inc. “ When we decided to survey our customers, we weren’t sure what to expect. The results told us that, other than customer service, being cloud based was the number one factor in churches being satisfied with their software.” After polling churches, Icon found the following qualities were best loved by their customers: 10 Top Features of Effective Church Management Software (as determined by Icon church software users 1) Customer service that is fast, accurate, and detailed with phone and email support. 2) Accessibility via the Cloud. 3) Affordable pricing. 4) Compliant with government regulations. 5) Easy and intuitive navigation. 6) Simple reporting tools. 7) Total integration of membership, contributions, and finance tools. 8) Off-site regular backups with maximum security. 9) i Phone/i Pad/ Android tablet apps for all products. 10) Willingness to listen to customer input. “ Icon CMO does all that we need in a very user-friendly way, coupled with prompt, effective, friendly tech support—all this for a very reasonable cost. To top it off, the programmers are always seeking ways to make the application more efficient, capable, and relevant to the ever changing needs of churches. I’m a user of Icon CMO for over 5 years,” remarks Chris, an executive pastor. In July of last year, Icon released a fully-functional.
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